Information Body of Knowledge

Knowledge Management

Knowledge Management Definition

  • Information Types: Unstructured, Semi-structured, Structured

Knowledge Management is the professional practice of capturing tacit organizational knowledge and making it accessible when needed to whomever needs it within an organization.

InfoBOK v1.0

Knowledge Management Key Points

  1. Knowledge Management can ingest any type of content as knowledge.
  2. Knowledge Management must, at a minimum, make knowledge accessible.
  3. As Knowledge Management becomes more mature within an organization, knowledge should be brought to the attention of employees when they need it as opposed to employees seeking specific knowledge.
  4. Knowledge Management has seen a resurgence recently because of enterprise social networking platforms that allow for greater collaboration among employees.
  5. Knowledge Management platforms are increasingly able to look across large repositories of content to share collective knowledge across an organization.

Knowledge Management Analysis

‘Knowledge Management never went out of style’, say many Knowledge Managers. However, for a large portion of companies, the early 2000s saw the disappearance of Knowledge Management as a distinct software component or discipline. Knowledge Management reappeared as a way of understanding the deluge of information, making it available as knowledge.

Knowledge Management is now being paired with machine learning technologies to automatically extract knowledge from large repositories of information and then presenting that knowledge to employees at the point when they need it. Call centers, customer service, innovation, product development, and more are benefiting from the resurgence of knowledge management.

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Information Coalition Resources on Knowledge Management

Some resources are available only to Professional Members or Standard Members (free).

Information and Collaboration – A Match Made in Heaven (Katrina Pugh)

This video is available to logged in Professional Members only.
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Kate Pugh, Columbia University, will talk about how information governance is the delicate balance of information management and collaboration. We use both our left brain and right brain, leveraging our keen analytical and quantitative skills, and our dynamic, improvisational skills. But there is more that meets the eye here. Growing your organization’s collaboration capacity pays off in better participation in information governance. Growing your organization’s information management capacity pays off in building a more trusting and transparent place to take personal risks and innovate. As we embrace new content, such as sound files and internet of things sensor data. And as we collaborate across corporate boundaries and industries, being bi-lingual pays off.

Legacy Media: 12 Steps To A Path Forward – Donda Young & Michael Landau

This video is available to Standard or Professional Members.
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Most organizations have legacy media hiding in corners, dark alleys (Closets too) and floating around their organizational universe.

Only a small group of people have knowledge of it’s existence and may not own the data to plan for it’s ascension or final resting place.

Understanding what the data is and deciding on a path forward can be challenging for many.

Donda Young and Michael Landau provide 12 steps to a path forward and away from the risks and costs of legacy media.

Change Management: Transforming Chaos – Laurie Fischer

This video is available to Standard or Professional Members.
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Change permeates and envelopes us, and is the one constant in our lives. Think of all the workplace changes in just the past few years related to how we create, use, share, retain, protect and dispose of information. Our ever-increasing need to collaborate and communicate, to analyze and innovate, and to “be mobile” has led to sometimes massive change to existing IG-enabling technologies as well as new solutions that enable us to attain our objectives.

Since change is inevitable, then why is the lack of managing that change the primary reason IG projects fail? Some organizations simply equate a training plan to a change management plan, but change management is so much more than training!

In this session, we’ll investigate the winning formula for successful integration of change into the organization – whether it’s a change in information governance roles and responsibilities, process and procedures and / or technology. Incorporating key change management principles supports the successful adoption of change by applying a structured framework of methods, tools and processes. We’ll also share real-life examples of successful change management efforts, as well as epic failures.


  • Workplace trends that necessitate change
  • Ignoring change management leads to failure
  • Change management framework as a key to success

The Information Governance Conference 2018